Privacy Policy

AG e-Commerce B.V. ("AG e-Commerce", "we", "us") is responsible for the processing of personal data as set out in this privacy policy.

Our distribution centre is located at Merchant 8, 4004 MC Tiel, the Netherlands. Chamber of Commerce (KVK): 99522942. VAT number: NL869025855B01.

For questions about this privacy policy, please contact us at [email protected] or by phone at 085 060 9098.

We process personal data because you use our services and/or because you provide this data to us yourself. This includes:

Contact details: name, email address, phone number, company name and address details — provided through our contact forms, quote requests or job applications.

Communication data: the content of emails, form submissions and telephone communications.

Technical data: IP address, browser type, operating system and browsing behaviour on our website — collected through cookies and similar technologies.

Application data: CV, cover letter and other information provided by you in the context of a job application.

We process your personal data for the following purposes:

Handling contact requests and quote enquiries.

Executing agreements for warehousing, fulfillment and related services.

Processing job applications.

Improving our website and services.

Complying with legal obligations.

We process personal data on the basis of the following legal grounds under the GDPR:

Consent: when you voluntarily submit data on our website.

Performance of a contract: for the delivery of our services.

Legitimate interest: for improving our website and business operations.

Legal obligation: when we are legally required to retain data.

We do not retain personal data for longer than necessary for the purpose for which it was collected.

Contact form and quote data: up to 2 years after the last contact.

Application data: up to 4 weeks after completion of the procedure, unless you consent to longer retention (up to 1 year).

Administrative data: 7 years in accordance with fiscal retention requirements.

Technical data (cookies): see the cookie policy below.

Our website uses cookies and similar technologies to improve the user experience.

Functional cookies: necessary for the proper functioning of the website.

Analytical cookies: to analyse and improve website usage. We use this data exclusively in anonymised form.

We use Cloudflare Turnstile for spam prevention on our forms. Minimal technical data is processed for this purpose.

You can manage or disable cookies through your browser settings.

We only share personal data with third parties when this is necessary for the execution of our services or when we are legally required to do so.

Brevo: for sending transactional emails following form submissions.

Cloudflare: for website security and spam prevention (Turnstile).

We have concluded a data processing agreement with all processors that meets the requirements of the GDPR.

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

Our website uses an SSL/TLS connection (HTTPS) for secure communication.

Access to personal data is limited to employees who need it for their work.

Under the General Data Protection Regulation (GDPR) you have the following rights:

Right of access: you can request which data we process about you.

Right to rectification: you can have incorrect data corrected.

Right to erasure: you can request deletion of your data.

Right to restriction: you can request restriction of processing.

Right to data portability: you can receive your data in a common format.

Right to object: you can object to processing based on legitimate interest.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Do you have a complaint about the processing of your personal data? Please contact us first so we can find a solution together.

You also always have the right to file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

AG e-Commerce reserves the right to amend this privacy policy. The most current version is always available on our website.

In the event of significant changes, we will inform you accordingly.

AG e-Commerce B.V.

Merchant 8, 4004 MC Tiel, the Netherlands

Phone: 085 060 9098

Email: [email protected]

Chamber of Commerce (KVK): 99522942

VAT number: NL869025855B01